Few days ago I picked up my husband from the airport. It was raining a lot so I had to go by taxi. We went through airport toll which I paid with my card. Then when we arrived, I gave him 20K for parking that cost actually 12k. Doesn't matter I give it with tip. So I didnt ask for change.
A few mins later I noticed a notification that said I got charged for 14K, the price for toll. I usually never notice any notification but that day was different. So I chatted him asking why am I being charged for toll that I paid myself. He said, and I quote, “oh that is automatically done by the app.”
I checked on the app website it said that the app will automatically charge you toll price when the route it takes show that you’re going through a toll. Then I thought, “ah yea maybe he couldn’t change it.” So I told him, “alright sir then I will report it to the app so they can easily help me to refund the money.”
You know what he said, “no please don’t mam. I will refund you the money myself.”
“Alright then please do.”
I checked on the app’s website it is true that the app will automatically charge you for toll when you’re going through the toll road BUT there is a big but there. If the passenger paid the toll themselves then you have to put it to null. That means you have to check it before you click finish the trip.
So this is a human error or he did it on purpose. Mind you he didn’t even bothered to give me change of parking money I gave him.
Long story short, he transferred me back 20K which looked more but isn’t. If I wanna be stingy, I will ask him more the 2k. So I said thank you, gave him 5 stars and 5K as a tip. Hadn’t he lied to me he would have 8k as tip instead of 7k.
The thing is, I don't mind the change of parking that he didn’t give me back in the beginning because I wanted that money as his tip. What I do mind is he stole my money. Doesn’t matter the nominal, I don’t like him taking my little money on my back. It is my money, not his to take. No integrity is what set me off.
You know another amazing thing happened on the same day? I went back home using the same app with different driver, took the same toll with my own card, same case basically. Once we arrived home he showed me, “so mam here’s the toll that it charges you, I will put this to zero, but I will charge you for parking 12k. Correct?”
So that’s how they should do his job. Honestly. As if I was shown that I did the right thing with previous driver.
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